Troubleshooting ISM

This table provides guidance for resolving errors you might encounter when trying to perform a Dynamic Analysis with ISM. The error message appears in the ISM log files and, if you are running the endpoint from the command line, at a command prompt.

Error Message	Solution
ERROR - Exit due to initialization failure: Failed to reach the gateway	Verify that the gateway server on port 443 is on your allowlist and available from the machine on which the endpoint is installed.
ERROR - Failed to get list of tunnels	Verify that the gateway server on port 443 is on your allowlist and available from the machine on which the endpoint is installed.
ERROR - Exit due to initialization failure: GMS API invoke failed, cause : \{"error":"Token already registered","success":false\}	Run the endpoint on the machine on which it originally ran. If you want to run an endpoint on another machine, you must create a new endpoint.
ERROR - Exit due to initialization failure: Failed to make websocket connection to gateway	Verify that WebSockets are allowed in your firewall or proxy configuration for port 443.